Description

You will provide day-to-day operational support for IAM platforms, including CyberArk and in-house applications. You will own the full lifecycle of change requests, from analysis through implementation and closure.

Responsibilities

• Perform BAU activities including account unlocks, onboarding/offboarding, password rotations, and health checks.
• Troubleshoot incidents, assist in root-cause analysis, and support platform upgrades, patching, and maintenance.
• Identify and implement automation opportunities using scripting and APIs to improve operational efficiency.
• Conduct operational hygiene tasks such as human/non-human account cleanup, permissions reviews, and audit activities.
• Participate in on-call rotations (Mon-Sun, 7am-7pm, every 4-6 weeks) to ensure high availability of IAM services.

Required Skills

• 5+ years of experience in Information Security or Identity & Access Management.
• Hands-on experience with CyberArk or similar privileged access platforms.
• Scripting skills in PowerShell and Python, with familiarity in REST APIs.
• Solid understanding of IAM concepts, access lifecycle processes, and operational security controls.
• Ability to manage change requests through full lifecycle (analysis → build → validation → implementation → closure).
• Experience supporting IAM operational environments with defined SLAs.
• General knowledge of Active Directory and Windows/Linux administration.

Preferred Skills

• CyberArk certifications (Defender, Sentry, Client) or equivalent IAM solution experience.
• Experience supporting custom or in-house IAM applications.
• Familiarity with cloud IAM integrations (AWS/Azure).

Key Skills

Education

Any Gradute