Description

You will act as the primary link between business users and internal developers to translate requirements into technical solutions.

Responsibilities

• Liaise between client business users and internal IT developers to gather requirements.
• Analyze requirements to devise solutions using internal products and industry best practices.
• Draft Functional Specification Documents (FSD) with high levels of technical detail alongside IT leads.
• Ensure Business Requirement Documents (BRD) remain within the scope of the Statement of Work (SOW).
• Track the Requirements Traceability Matrix (RTM) across the SOW, BRD, FSD, and test scripts.
• Collaborate with tester leads to formulate test plans, approaches, and detailed test cases.
• Work with technical writers to ensure user manuals are accurately documented.
• Conduct customer training and hand over business knowledge to the BAU Support Team.
• Support pre-sales by assessing requirement gaps and providing high-level estimates with tech leads.

Required Skills

• 5+ years of experience in business analysis or a related IT role.
• Experience drafting and managing FSD and BRD documentation.
• Ability to manage and track RTM across project lifecycles.
• Proficiency in working with PMO to ensure process compliance.
• Experience coordinating with IT developers and technical leads.
• Knowledge of test scripts and test plan formulation.
• Competency in managing handovers to BAU Support Teams.
• Degree in any field (Any Graduate).

Key Skills

Education

Any Graduate