Description

About the job
We are looking for experienced IT Operations Engineers (6 headcount) to support the day-to-day operations of a business-critical internal application. You will be responsible for ensuring system availability, providing L2/L3 application support, managing production incidents, and working closely with development, infrastructure, security, and product teams to maintain a stable and reliable environment.
Key Responsibilities
Provide L2/L3 application and production support for critical systems.
Monitor application performance and troubleshoot production issues.
Manage incidents, problems, and changes to meet SLA requirements.
Perform root cause analysis and implement preventive measures.
Work closely with developers, infrastructure, security, and vendors to resolve technical issues.
Maintain operational documentation, runbooks, and support procedures.
Support cloud operations, monitoring tools, and automation initiatives.
Prepare operational reports and ensure high system availability.

Requirements
Bachelor's Degree in Computer Science, Information Technology, or a related discipline.
3 -5 years of experience in IT Operations, Production Support, or Application Support.
Experience with Incident, Problem, and Change Management.
Familiarity with ITSM tools such as ServiceNow, Remedy, Zendesk, or ServiceDesk.
Hands-on experience with cloud platforms (AWS, Azure, or GCP) and monitoring tools.
Knowledge of DevOps practices, CI/CD, Terraform, or Ansible is an advantage.
Strong troubleshooting, analytical, and communication skills.
Ability to work in a fast-paced, Agile environment and support critical production systems.

Nice to Have
Cloud certifications (AWS, Azure, or GCP).
Experience with Application Performance Monitoring (APM) tools.
Sitecore XM Cloud or Sitecore Order Cloud certifications.

Requirements added by the job poster

• 3+ years of work experience with 24x7 Production Support

Key Skills

Education

Any Graduate