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Information Technology Help Desk Analyst
Conyers, GA, USA
Posted On: 30+ days ago
Experience: 5+ years
Availability: Hybrid
Openings: 1
Category: IT Help Desk
Tenure: No Preference/Any
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Description
You will provide technical support and hardware troubleshooting in a call center environment.
Responsibilities
- Monitor ticket queues and assign tasks to internal or external support staff.
- Escalate tickets outside of SLAs to ensure timely resolution.
- Install and perform minor repairs on hardware, software, and peripheral equipment.
- Resolve user inquiries regarding computer software and hardware operations.
Required Skills
- 5+ years of experience in a Helpdesk Technician role.
- Hands-on experience with Active Directory.
- Proficiency in MS Office and Outlook.
- Experience supporting Windows 7 and Windows 10.
- Strong troubleshooting skills for computer hardware.
- Experience working in an IT Help Desk Call Center.
- Vocational or Technical degree in computer applications, computer technology, or a related field.
Education
Any Graduate
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