Description

Provide technical support and hardware troubleshooting in a call center environment, managing ticket queues and escalating issues to ensure timely resolution.

This role is on-site.

Responsibilities

• Monitor ticket queues and assign tasks to internal or external support staff.
• Escalate tickets outside of SLAs to ensure timely resolution.
• Install and perform minor repairs on hardware, software, and peripheral equipment.
• Resolve user inquiries regarding computer software and hardware operations.

Required Skills

• 5+ years of experience in a Helpdesk Technician role.
• Hands-on experience with Active Directory.
• Proficiency in MS Office and Outlook.
• Experience supporting Windows 7 and Windows 10.
• Strong troubleshooting skills for computer hardware.
• Experience working in an IT Help Desk Call Center.

Preferred Skills

• Vocational or Technical degree in computer applications, computer technology, or a related field.

Key Skills

Education

Any Graduate