Information Technology Specialist

You will provide onsite L1 End User Computing support for desktop devices and field users.

Responsibilities

• Manage desktop device incidents, including hardware, software, and connectivity, through to resolution.
• Execute IMAC, desk side support, and both hard and soft break-fix services for laptops and desktops.
• Maintain desktop configurations, including patch updates, hardware replacements, and image installations.
• Monitor security profiles and anti-virus software to ensure compliance with security requirements.
• Provide VIP support and act as the primary onsite point of contact for IT-related issues.
• Analyze service desk calls and incident data to identify training needs or automation opportunities.

Required Skills

• 2-5 years of experience in onsite technical support.
• Proficiency with Windows 7 OS and Microsoft Office/Outlook.
• Experience using ServiceNow or similar service management tools.
• Practical knowledge of ITIL processes, specifically Incident, Change, Problem, and Service Request management.
• Competency with EUC tools and remote support software.
• Ability to manage hardware lifecycle, including spare and buffer stock management.
• Any Graduate degree.

Preferred Skills

• Knowledge of Active Directory (AD), VPN, Lync, and mobile device support.
• Experience supporting macOS devices and tablets.
• Experience providing smart hands and feet support.