Description

You provide Tier 2 technical support for end users, workstations, and manufacturing plant environments. You resolve hardware, software, and network issues while maintaining system security and compliance.

This role is on-site.

Responsibilities

• Resolve Tier 2 support requests for PCs, printers, network accounts, and access requirements.
• Perform hands-on troubleshooting for servers, firewalls, switches, circuits, endpoints, and WiFi.
• Document, track, and monitor problems in ServiceNow to ensure timely resolution.
• Support onboarding for new employees and contractors.
• Drive adherence to IT security compliance and assist with manufacturing equipment troubleshooting.

Required Skills

• 1-2 years of experience in IT support or related technical roles.
• Proficiency with ServiceNow ticketing systems.
• Experience with Azure DevOps.
• General knowledge of IT architecture including networks, servers, switches, ISP, and DNS.
• Ability to manage priorities, task switching, and after-hour support as needed.

Preferred Skills

• Expertise in simple to complex SQL queries.
• Experience with MS Power BI (Data Flows, Data Marts) and MS Power Automate.

Key Skills

Education

Any Graduate