Description

You will act as the primary technical point of contact for end-users across hardware, software, and network issues.

Responsibilities

• Troubleshoot and resolve hardware, software, and network incidents for desktops, laptops, mobile devices, and AV systems.
• Manage device lifecycle, including imaging, deployment, replacement, and asset tracking.
• Handle user onboarding and offboarding tasks, provisioning hardware and setting up AD access.
• Manage and track tickets in ITSM tools, ensuring SLA adherence and detailed documentation.
• Analyze recurring support issues to drive improvements in incident prevention and self-service documentation.

Required Skills

• 2–5 years of progressive IT support experience in a help desk or desktop support role.
• Proficiency with Windows 10/11 and Microsoft 365 suite (Outlook, Teams, SharePoint).
• Hands-on experience managing Active Directory and VPN connectivity.
• Basic network troubleshooting skills (LAN/Wi-Fi).
• Experience supporting enterprise applications including OnBase, GIS, and Oracle WAM.
• Competency in ticket management using tools like Spiceworks.
• Strong documentation and customer service skills for onsite support in a professional environment.

Key Skills

Education

Any Graduate