Description

You will serve as the primary technical point of contact for end-users, resolving hardware, software, and network issues across the organization.

This role is on-site.

Responsibilities

• Troubleshoot and resolve incidents for desktops, laptops, mobile devices, and AV systems.
• Manage device lifecycle including imaging, deployment, replacement, and asset tracking.
• Handle user onboarding and offboarding, provisioning hardware and configuring Active Directory access.
• Track tickets in ITSM tools to ensure SLA adherence and maintain detailed documentation.
• Analyze recurring support issues to drive incident prevention and improve self-service resources.

Required Skills

• 2–5 years of progressive IT support experience in help desk or desktop support roles.
• Proficiency with Windows 10/11 and Microsoft 365 suite (Outlook, Teams, SharePoint).
• Hands-on experience managing Active Directory and VPN connectivity.
• Basic network troubleshooting skills for LAN/Wi-Fi environments.
• Experience supporting enterprise applications including OnBase, GIS, and Oracle WAM.
• Competency in ticket management using tools like Spiceworks.
• Strong documentation and customer service skills.

Preferred Skills

• Experience with OnBase, GIS, or Oracle WAM in an enterprise setting.

Key Skills

Education

Any Graduate