Description

Provide onsite technical support and manage the full lifecycle of desktop devices in Salamanca.

Responsibilities

• Manage desktop device incidents, including hardware, software, and connectivity, from initial report through to resolution.
• Execute IMAC, deskside support, and both hard and soft break-fix services for laptops and desktops.
• Maintain desktop configurations through patch updates, hardware replacements, and ensuring appropriate OS imaging.
• Monitor security profiles and anti-virus software compliance across all desktop devices.
• Analyze Service Desk incident data to identify user training needs or opportunities for automation.

Required Skills

• 5+ years of experience in onsite IT support.
• Strong proficiency with Windows OS and standard office applications.
• Experience using service management tools such as ServiceNow.
• Expertise with EUC tools and remote support software.
• Knowledge of ITIL processes, specifically Incident, Change, Problem, and Service Request management.
• Experience managing spare and buffer stock.
• Degree in any field (Any Graduate).

Preferred Skills

• Understanding of VPN, Lynx, and mobile device support.
• Knowledge of Active Directory (AD) and smart hands/feet support.
• Experience supporting macOS devices and tablets.

Key Skills

Education

Any Graduate