Description

Provide technical support and hardware maintenance for desktops, workstations, notebooks, and printers.

This role is remote.

Responsibilities

• Perform break/fix tasks and hardware replacements for end-user devices.
• Order replacement parts through OEMs as a certified technician.
• Resolve technical requests for clients both remotely and in-person.
• Support event setups and retail store technical deployments.
• Provide rotational on-call support for executive-level users.

Required Skills

• 5+ years of experience in IT-related services.
• Dell or HP Certified Technician credentials.
• Expertise in Microsoft operating system installation and troubleshooting.
• Proficiency in Windows, macOS, iOS, and Android environments.
• Strong Microsoft Office skills, specifically Outlook, Word, and Excel.
• Experience with remote PC control and video conferencing tools.
• Basic understanding of networks, Intel servers, and telecoms.
• Strong written and verbal communication skills.
• Proficiency in the regional language.

Preferred Skills

• Experience with TechZone Support.

Key Skills

Education

Any Graduate