Description

Provide onsite end-user computing support and desktop analysis for field users.

This role is on-site.

Responsibilities

• Manage desktop device incidents involving hardware, software, and connectivity through to resolution.
• Execute IMAC processes and desk-side support, including hard and soft break-fix for laptops and desktops.
• Maintain desktop configurations through patch updates, hardware replacements, and lifecycle management.
• Ensure devices are installed with appropriate images and monitored for security and anti-virus compliance.
• Analyze service desk data to identify user training needs or automation opportunities.

Required Skills

• 2-4 years of experience in onsite IT support.
• Proficiency with Windows 7 OS.
• Experience using ServiceNow or similar service management tools.
• Expertise in EUC tools, remote support tools, MS Office, and Outlook.
• Understanding of ITIL processes including Incident, Change, Problem, and Service Request management.
• Experience managing spare and buffer stock.
• Degree or any graduate qualification.

Preferred Skills

• Knowledge of Active Directory (AD), smart hands and feet support, VPN, and mobile device support.
• Experience supporting macOS devices and tablets.
• Familiarity with Lync.

Key Skills

Education

Any Graduate