Description

Provide desktop support, fault diagnosis, and hardware maintenance in a project-based environment.

This role is on-site.

Responsibilities

• Diagnose and resolve break-fix issues, faults, and hardware failures for desktops, laptops, and printers.
• Provide first and second-level support for various operating systems, platforms, and approved application suites.
• Install, upgrade, and troubleshoot Windows OS (XP, 7, 8.1, 10), Microsoft Office 2010, and Cisco Jabber.
• Maintain accurate ticket updates for all reported incidents and provide timely status communications to customers.
• Collaborate with vendors to remediate complex AV issues.

Required Skills

• 2-3 years of experience in Windows Desktop support.
• Proficiency in troubleshooting Windows XP, 7, 8.1, and 10.
• Experience supporting Microsoft Office 2010 and Cisco Jabber.
• Basic knowledge of macOS to support Apple PC users.
• Ability to use diagnostic tools for network connectivity and workstation hardware/software troubleshooting.
• Foundational understanding of Networks, Servers, Audio/Visual, Smart Devices, and Telecoms.
• Knowledge of IP Networking, Internet Protocol (IP), and Network Configuration.
• Skills in Network Administration and EIGRP.

Preferred Skills

• Degree or any graduate level education.

Key Skills

Education

ANY GRADUATE