Description

Manage the full lifecycle of desktop devices and provide onsite technical support in Munich.

Responsibilities

• Resolve desktop hardware, software, and connectivity incidents from identification through to resolution.
• Execute IMAC, desk side support, and break-fix services for laptops and desktops.
• Maintain desktop configurations, including patch updates, hardware replacements, and OS imaging.
• Monitor security profiles and anti-virus compliance across all desktop devices.
• Manage spare and buffer stock while providing VIP support and acting as the primary site contact.

Required Skills

• 2-4 years of experience in onsite technical support.
• Proficiency with Windows and iOS environments.
• Experience using service management tools such as ServiceNow.
• Expertise in EUC tools, remote support tools, MS Office, and Outlook.
• Working knowledge of ITIL processes including Incident, Change, Problem, and Service Request management.
• Ability to manage spare and buffer stock.
• Experience with desktop installation and configuration.
• Degree or equivalent graduation in any field.

Preferred Skills

• Understanding of VPN, mobile device support, and Lync.
• Knowledge of Active Directory, smart hands/feet support, and macOS or tablet support.

Key Skills

Education

Any Graduate