Description

Key Responsibilities:

Endpoint Management

• Administer and optimize SCCM / MECM environment
• Package, deploy, and manage applications, patches, and OS images
• Troubleshoot deployment issues and manage client health/reporting
• Drive improvements in endpoint management processes and automation

Systems & Infrastructure

• Support Nutanix HCI environment (administration, monitoring, performance)
• Manage Windows Server, Active Directory, and Group Policy
• Perform patching, upgrades, and general system maintenance

Backup & Disaster Recovery

• Administer Veeam Backup & Replication
• Monitor backup jobs, perform restores, and validate backup integrity
• Assist with disaster recovery readiness and documentation

Networking & General IT Support

• Troubleshoot network issues across LAN/WAN (Palo Alto environment)
• Support VLANs, DNS, DHCP, VPN connectivity
• Provide Tier 2/3 support for end users (hardware, software, connectivity)
• Manage tickets and service requests (~30–40 per week across team)

Key Skills

Education

Bachelor's degree