Infrastructure Architect

Key Responsibilities

• Define and own the target-state infrastructure architecture across cloud, virtualization, Linux, storage/backup, identity, network, and SaaS platforms
• Set architecture standards and design patterns for tower engineers (Cloud, Windows/Linux, Storage & Backup, Network, IAM)
• Review and approve high-risk changes at the Change Advisory Board from an architectural risk perspective
• Act as design-authority escalation point for Major Incidents and Problem Management
• Define reference architecture for identity (Okta, Active Directory, Entra ID) including SSO, lifecycle, and conditional access
• Partner with ServiceNow ITSM Administrator to ensure CMDB, Incident, Problem, Change, and Service Request processes are architecturally sound
• Produce and maintain architecture documentation — reference diagrams, standards, and decision records
• Represent technical architecture in account governance and customer-facing technical discussions

Required Skills

• Azure and AWS cloud platforms
• Windows Server, VMware ESXi, Linux (RHEL/Ubuntu)
• Enterprise backup/storage — Cohesity or equivalent
• Identity & access: Okta, Active Directory, Entra ID/Azure AD — hybrid identity and SSO design
• Enterprise network architecture: Cisco switching, firewalls, wireless, VLAN/segmentation
• Endpoint management: Microsoft Intune/MDM
• SaaS collaboration: Microsoft 365, Box, Zoom
• ITIL-based ITSM on ServiceNow (Incident, Problem, Change, CMDB)
• Contact center/telephony: AWS Connect or equivalent

Preferred Skills

• Life-sciences/pharma environment experience with GxP-relevant architecture and change-control rigor
• Architect-level certification: Azure Solutions Architect Expert, AWS Certified Solutions Architect, VCAP, or CCDP/CCDE
• ITIL X Managing Professional or equivalent
• Prior experience as technical escalation across distributed, multi-tower managed services teams