Description

You will design, build, and maintain automation scripts and integrations across IT and business processes.

This role is hybrid.

Responsibilities

• Develop automation scripts using Python, JavaScript, PowerShell, or Bash to streamline operations.
• Build and consume REST/SOAP APIs, webhooks, and event-driven integrations with proper authentication and error handling.
• Translate manual SOPs and runbooks into digital and agentic workflows, driving process standardization.
• Implement logging, monitoring, and alerting for automation flows while ensuring security compliance and audit requirements.
• Maintain version control, CI/CD pipelines, and environment promotion strategies for reliable releases.

Required Skills

• 4-6 years of experience in IT automation, orchestration, or platform engineering.
• Strong hands-on experience with Jira OR ServiceNow automation and integrations OR experience with Power Automate / Logic Apps.
• Proficiency in Python and/or JavaScript for automation and agent logic.
• Strong API integration experience across ITSM, monitoring, cloud, and SaaS tools.
• Familiarity with cloud platforms (Azure/AWS/GCP) and event-driven architectures.
• Experience automating across hybrid environments.

Preferred Skills

• Knowledge of agent-based automation or AI-driven workflows, including LLMs and prompt orchestration.
• Experience with ServiceNow IRM, ITOM, or CSM modules.

Key Skills

Education

Bachelor's degree