Description

You will provide production support for cloud-based contact center solutions, specifically Genesys and CCaaS environments. You will troubleshoot routing, CTI, and infrastructure issues across Linux and Windows servers. You will participate in a 24x7 on-call rotation to resolve production incidents and escalations. You will collaborate with engineering teams to ensure smooth migration and integration of cloud solutions. You will analyze complex technical challenges to maintain system stability and performance.

Responsibilities

• Provide platform production support for Genesys and CCaaS environments.
• Troubleshoot contact center routing, CTI, and infrastructure issues on Linux and Windows.
• Participate in 24x7 on-call rotation for incident resolution and escalations.
• Collaborate with engineering teams on cloud solution migration and integration.
• Analyze technical challenges to maintain system stability and performance.

Required Skills

• 5+ years of experience in Technology Infrastructure Engineering.
• Hands-on experience with Genesys, FileNet, or similar cloud contact center solutions.
• Proficiency in Linux and Windows server environments.
• Experience with ServiceNow or similar incident and change management systems.
• Strong problem-solving skills for complex technical challenges.
• Ability to articulate technical experience clearly.

Key Skills

Education

Any Graduate