Description

Provide Level 1 and Level 3 production support for Linux and Windows platforms, partnering with development and QA teams to troubleshoot issues and deploy projects.

This role is on-site.

Responsibilities

• Perform server hygiene, security patching, and access remediation.
• Manage certificate and key lifecycle operations.
• Troubleshoot platform issues with application development and architecture teams.
• Provide documentation and training for new infrastructure hardware and tools.
• Assess business opportunities and critical success factors for infrastructure modifications.

Required Skills

• 5+ years of experience in infrastructure support and project delivery.
• Strong understanding of Linux and Windows server environments.
• Experience with performance monitoring tools: Perfmon, Process Monitor, Wireshark, ReNet.
• 1-3 years experience with certificate and key management.
• 1-3 years experience supporting security patching and cyber hygiene.
• 1-3 years experience in Level 3 production support.
• Ability to collaborate with internal software engineering teams and offshore vendors.

Preferred Skills

• Experience aligning business processes with application functionality.
• Advanced technical problem-solving skills.

Key Skills

Education

Any Gradute