Description

Role Overview

An experienced Enterprise Observability and Monitoring Engineer is sought to serve as a subject matter expert for enterprise monitoring technologies, including Dynatrace and related platforms. This position is responsible for the design, implementation, administration, enhancement, and operational support of the enterprise monitoring ecosystem. The engineer will partner with application, infrastructure, cloud, cybersecurity, and operations teams to deliver proactive monitoring, performance management, automation, and observability solutions. This role requires technical expertise and the ability to translate business requirements into actionable monitoring and observability strategies.

Key Responsibilities

• Administer and support Dynatrace enterprise monitoring environments.
• Design and implement monitoring solutions for business-critical applications and infrastructure.
• Develop standards for monitoring, alerting, dashboards, and operational observability.
• Continuously improve enterprise monitoring coverage and accuracy.
• Tune alerting thresholds and event correlation to reduce false positives while ensuring timely incident detection.
• Deploy and administer Dynatrace OneAgent technologies and support large scale application onboarding.
• Monitor application health, service dependencies, user experience, and transaction performance.
• Participate in major incident response, perform root cause analysis, and develop corrective actions.
• Support integration between Dynatrace, ServiceNow, and enterprise event management platforms.
• Consult with application owners and infrastructure teams regarding monitoring requirements.

Required Qualifications

• Education: Bachelor's Degree in Computer Science, Information Technology, Information Systems, Engineering, or a related technical field, or equivalent work experience.
• Experience: 5+ years supporting enterprise monitoring or observability platforms. 5+ years supporting large-scale enterprise infrastructure environments.
• Experience administering Dynatrace or comparable monitoring solutions.

Technical Skills:

• Dynatrace Administration and Engineering.
• Application Performance Monitoring (APM) and Observability Engineering.
• Synthetic Monitoring and Real User Monitoring (RUM).
• Windows Server and Linux Administration.
• VMware, AWS, and Azure Monitoring.
• ActiveGate Deployment and Administration.
• ServiceNow Integration and Root Cause Analysis.
• Database Monitoring (Oracle, SQL Server, PostgreSQL).
• ITIL Incident, Problem, and Change Management.

Preferred Qualifications

• Dynatrace Professional or Associate Certification.
• Splunk or SolarWinds administration experience.
• OpenShift or Kubernetes monitoring experience.
• Experience developing Dynatrace Extensions 2.0.
• PowerShell, Python, Bash, or automation scripting.
• ServiceNow Event Management integration experience.
• Experience supporting enterprise authentication solutions (Entra ID, SSO, LDAP, SAML, OAuth).
• Experience supporting NERC/CIP regulated environments.

Leadership & Soft Skills

• Customer service and stakeholder management skills.
• Troubleshooting and analytical abilities.
• Ability to communicate effectively with technical and non-technical audiences.
• Ability to prioritize multiple projects and operational demands.
• Collaboration skills across infrastructure, security, cloud, and application teams.
• Ability to lead technical initiatives and mentor junior engineers

Key Skills

Education

Any Graduate