Description

Key Responsibilities

• Serve as the technical owner for enterprise server infrastructure platforms throughout their entire lifecycle, including evaluation, deployment, maintenance, refresh, and retirement.
• Manage and support physical server infrastructure across multiple data center locations.
• Develop automation solutions to reduce manual operational activities related to server deployment, provisioning, maintenance, monitoring, and hardware replacement.
• Build and maintain Infrastructure-as-Code and configuration management solutions to standardize infrastructure operations and lifecycle activities.
• Monitor server health and proactively identify potential hardware failures, performance degradation, and infrastructure risks.
• Lead troubleshooting and resolution efforts for complex hardware, firmware, driver, operating system, and platform-related issues.
• Develop automated workflows to detect, triage, and escalate hardware failures to remote hands and data center support personnel.
• Coordinate with data center operations teams, remote technicians, vendors, and support providers to resolve infrastructure incidents and perform hardware replacements.
• Manage server firmware, BIOS, driver, and operating system lifecycle activities, ensuring platform stability, security, and supportability.
• Establish standards and engineering practices for server platform deployment, hardware management, and operational support.
• Partner with network, security, storage, and application teams to ensure platform reliability and operational excellence.
• Create and maintain technical documentation, operational procedures, architecture standards, and support runbooks.
• Drive continuous improvement initiatives focused on automation, operational efficiency, resiliency, and infrastructure modernization.

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent practical experience.
• 10+ years of experience supporting enterprise server infrastructure in large-scale production environments.
• Strong understanding of server hardware architecture, including compute, memory, storage, networking, and out-of-band management technologies.
• Experience troubleshooting hardware failures and coordinating repairs, replacements, and vendor support activities.
• Deep understanding of system firmware, BIOS/UEFI, device drivers, and operating system kernel fundamentals.
• Experience supporting enterprise Windows and Linux base operating system environments.
• Strong software development and automation experience using technologies such as PowerShell, Python, Go, C#, or similar languages.
• Experience implementing Infrastructure-as-Code and automation frameworks such as Terraform, Ansible, Bicep, Puppet, Chef, or similar technologies.
• Experience managing server lifecycle activities, including hardware refreshes, firmware management, operating system upgrades, and decommissioning.
• Experience working in enterprise data center environments and coordinating with remote hands support organizations.
• Strong analytical and troubleshooting skills with the ability to diagnose complex issues across hardware, firmware, drivers, operating systems, and infrastructure components.
• Familiarity with monitoring, alerting, and observability platforms.
• Excellent communication, documentation, and collaboration skills.

Preferred Qualifications

• Experience with large-scale enterprise data centers and mission-critical infrastructure environments.
• Experience developing self-healing infrastructure and automated remediation workflows.
• Experience integrating infrastructure operations with ITSM and incident management platforms.
• Knowledge of server vendor management platforms such as Dell iDRAC, HPE iLO, Lenovo XClarity, or similar technologies.
• Experience with Git, CI/CD pipelines, and modern software engineering practices.
• Microsoft, Red Hat, VMware, Dell, HPE, or similar infrastructure-related certifications

Key Skills

Education

Bachelor's degree