Description

You will own the support and management of large-scale VDI infrastructure.

Responsibilities

• Support end users (approx. 6000 users) within the VDI environment, handling incidents, upgrades, compliance, and rolling out packaged applications.
• Execute standard VDI deployments in VMware Horizon from initiation through completion across persistent and non-persistent environments.
• Contribute to two key projects: migrating the environment from Windows 10 to Windows 11, and deploying Dell components in the datacenter.
• Manage tier 2/3 incident and task resolution, platform upgrades, and security patching/updates.
• Oversee monitoring, alert response, and provide on-call support for the platform.

Required Skills

• 8+ years of hands-on experience with VMware Horizon supporting mid/large scale VDI deployments.
• At least 5 years directly supporting VMware ESXi on-premise environments.
• 3+ years developing and maintaining virtual workstation OS images, including optimization and profile management using DEM and FSLogix.
• 3+ years of experience with application packaging using VMware AppVolume.
• 3+ years of demonstrated experience with monitoring, optimization (user experience, infrastructure), and automated issue resolution.
• Experience supporting virtual end-user platforms in multi-datacenter, multi-domain environments.
• Demonstrated experience providing tier 3 end-user support.
• Experience with Windows and VMware technologies.

Key Skills

Education

Any Graduate