Description

Job Description

• Responsible for monitoring and maintaining IT infrastructure, including servers, network connectivity, and end-user systems.
• Provide L1/L2 technical support for Windows operating systems, Active Directory, DNS, DHCP, VPN, and Microsoft 365.
• Troubleshoot hardware, software, server, and network-related incidents.
• Manage user accounts, password resets, group memberships, and access permissions.
• Monitor infrastructure alerts, server performance, disk utilization, and backup jobs.
• Perform routine server patching, software installations, and system maintenance.
• Manage incidents and service requests through ITSM tools while meeting SLA targets.
• Coordinate with network, server, cloud, and security teams to resolve complex issues.
• Maintain IT asset inventory, technical documentation, and troubleshooting procedures.
• Support backup restoration, disaster recovery activities, and infrastructure changes in accordance with company policies

Key Skills

Education

Any Graduate