Description

Single point of contact for end user to receive support and maintenance for computers and network system

Ensure that Incidents and Service Requests have been dealt with to the Business user’s satisfaction

Ensure that response time and resolution time objectives are met as defined in the SLA

Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment

Implement and manage security measures to protect the infrastructure from vulnerabilitie

Collaborate with cross functional teams to support infrastructure related projects and initiative

Collaborate with business and global IT teams to identify infrastructure requirements, analyze needs, and propose solutions aligned with enterprise IT standards and policies

Ensure adherence to security, compliance, and corporate IT governance policies.

Customize desktop hardware to meet user specifications and site standards

Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime

Working knowledge of Intune, SCCM, AD,   DHCP, DNS and remote control tools

Troubleshooting network connectivity in a LAN/WAN environment

Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment

Work with WDS Management team to test and deploy desktop images

Provide and support Data Centre Activities

Support all Microsoft, third party and internally designed applications.

Provide detailed documentation and communicate precisely with other IT teams as required.

Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible

Ensure that there is sufficient support to clients and provide friendly customer service

Works with vendor support contacts to resolve technical problems

Knowledge of all software applications used within the organization

Responsible for tracking hardware and software inventory

Skills:

In depth knowledge of Windows desktop technologies

In depth knowledge of Desktop and laptop hardware

Intermediate knowledge of TCP/IP, DNS and Internetworking Technology

Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)

Knowledge of ITIL

Knowledge of Server, Voice & Communications Infrastructure

Key Skills

Education

Bachelor's degree