Description

Manage public inquiries and facilitate the initial stages of the complaint and case management process.

This role is on-site.

Responsibilities

• Respond to public inquiries via telephone, in person, and online to provide information and referrals.
• Interview potential complainants and analyze incoming information to prepare investigative work case files.
• Analyze and apply relevant laws to establish jurisdiction over cases.
• Draft complaints, motions, administrative dismissals, default orders, and notices of complaints.
• Research databases for witness and party contact information and manage monthly reporting.

Required Skills

• 5+ years of relevant experience in customer service and case management.
• Ability to interpret, analyze, and apply laws and Commission policies.
• Strong interpersonal skills for interacting with the public and building cooperative work relationships.
• Detail-oriented approach to managing multiple projects simultaneously.
• Proficiency with Microsoft Office Suite and general computer operations.
• Ability to type with speed and accuracy.
• Effective communication skills.

Preferred Skills

• Practical knowledge of Indiana Civil Rights Law and Federal Civil Rights Laws.

Key Skills

Education

Any Graduate