Description

You will design, build, and maintain integration solutions centered on Amazon Connect and AWS services. You own the implementation of contact flows, IVR logic, and automated call handling using Node.js and Lambda functions.

Responsibilities

• Design and configure Amazon Connect contact flows, including routing, queues, prompts, and recording.
• Develop AWS Lambda functions in Node.js to handle call logic and external integrations.
• Integrate systems with Salesforce CRM and AWS data services such as DynamoDB and S3.
• Implement and manage Amazon Lex bots for voice and chat interactions.
• Troubleshoot production issues, ensure platform stability, and maintain data security compliance for PII/PCI data.

Required Skills

• 5+ years of experience with AWS services, specifically Lambda, DynamoDB, S3, and CloudWatch.
• Strong proficiency in Node.js for serverless development.
• Hands-on experience designing Amazon Connect contact flows and IVR architectures.
• Experience integrating with Salesforce CRM.
• Ability to implement Amazon Lex bots.
• Familiarity with Agile methodologies.
• Bachelor’s degree (B.E., B.Sc., or Diploma) or equivalent education.

Preferred Skills

• AWS Certification.
• Experience with Amazon Q and CTI integrations.
• Knowledge of ITIL processes.

Key Skills

Education

Any Gradute