Description

Key Responsibilities
Event Management & Platform Administration
• Design, implement, and maintain IBM Netcool/Omnibus infrastructure for enterprise-wide event management
• Develop and optimize ObjectServer configurations, triggers, and automation procedures
• Create and maintain event correlation rules, filters, and enrichment policies to reduce alert noise and improve signal-to-noise ratio
• Monitor platform performance and implement tuning strategies to ensure optimal operation
• Manage probe configurations for multi-vendor monitoring tool integration
Technical Operations
• Administer Linux systems (RHEL) hosting Netcool/Omnibus components
• Understanding of Netcool / Omnibus Oracle database schemas for tasks including data management, integrations and reporting for Netcool backend databases
• Implement and maintain high availability and disaster recovery solutions
• Execute system upgrades, patching, and maintenance activities with minimal downtime
• Troubleshoot complex technical issues across the event management stack
Integration & Automation
• Design and implement webhook integrations with third-party monitoring and ITSM platforms
• Develop custom integration solutions using APIs, scripting (PHP, JavaScript, Bash, Python..), and middleware technologies
• Create automation workflows to streamline event processing and incident management
• Collaborate with Observability teams to onboard new monitoring sources
Best Practices & Documentation
• Apply ITIL-aligned event management best practices
• Develop and maintain comprehensive technical documentation, runbooks, and operational procedures
• Establish and enforce naming conventions, coding standards, and configuration management practices
• Participate in change advisory board reviews and ensure proper change management protocols
Required Qualifications
Technical Skills
• 5+ years of hands-on experience with IBM Netcool/Omnibus (ObjectServer, Probes, Gateways)
• Strong understanding of Netcool architecture, including OMNIbus, Impact, WebGUI/Dash, and Message Bus
• 3+ years of Linux system administration experience (user management, file systems, networking, security)
• Working knowledge of Oracle database administration (SQL queries, basic DBA tasks, performance monitoring)
• Proficiency in scripting languages: Bash, Python, or Perl
• Experience with event correlation techniques and alert management strategies
Professional Knowledge
• Solid understanding of event management best practices and ITIL principles
• Knowledge of network protocols (SNMP, Syslog, HTTPS/REST APIs)
• Familiarity with monitoring concepts: thresholds, baselines, anomaly detection
• Understanding of enterprise IT infrastructure (networks, servers, applications, databases)
Soft Skills
• Excellent problem-solving and analytical abilities
• Strong communication skills with ability to explain technical concepts to non-technical stakeholders
• Ability to work independently and collaboratively in a team environment
• Experience working in 24/7 production environments with on-call rotation participation

Key Skills

Education

Bachelor's degree