Description

Key Skills: RPA Development, Production Support, Automation Anywhere 360, System Integration, Incident Management, API Integration, Database Management, Troubleshooting, Stakeholder Management, Technical Documentation

Good to Have Skills: Experience with GenAI based intelligent bots, familiarity with Bosch internal bot platforms like Fastlane and DIA Brain, knowledge of enterprise applications integration, SLA handling expertise, strong learning attitude for new tools and technologies, workflow design capabilities, and professional escalation management skills.

Roles & Responsibilities:

• Monitor the performance, availability, and health of RPA and GenAI based intelligent bots and automation platforms to ensure smooth operations and minimal downtime.
• Troubleshoot and resolve technical issues, bot failures, system exceptions, and production incidents in collaboration with developers and stakeholders.
• Provide operational support for Bosch internal bot platforms such as Fastlane, DIA Brain, and other automation solutions.
• Act as the first point of contact for RPA-related incidents and service requests while ensuring SLA adherence and customer satisfaction.
• Perform bot deployment, scheduling, monitoring, debugging, testing, and production support activities for enterprise automation solutions.
• Support integration of RPA solutions with enterprise applications, databases, APIs, and third-party systems for seamless operations.
• Communicate incident status, risks, and resolution timelines effectively to stakeholders and management teams.
• Manage stakeholder expectations through timely updates, transparent communication, and professional handling of escalations.
• Maintain technical documentation, knowledge base articles, and support procedures for automation operations.
• Collaborate with business users, developers, infrastructure teams, and support teams for smooth automation operations.

Experience Required: 2-3 years of experience in RPA development and/or production support with strong analytical and troubleshooting skills.

Education: Bachelor's degree in Computer Science, Information Technology, or related field

Key Skills

Education

Any Graduate