Description

Job Overview: The Workplace Services Lead is accountable for the end to end delivery, governance, and continuous improvement of Workplace / Digital Workplace services within the OpenKyber Infrastructure Managed Services (IMS) model. The role owns endpoint and device management platforms, including Microsoft Intune, MECM/SCCM, and MDM, ensuring secure, compliant, and scalable service delivery aligned to contractual commitments, SLAs, and client expectations.

Design, configure, and optimize Intune, MECM/SCCM, and MDM policies, profiles, baselines, and deployment models.

Key Responsibilities

• Own Intune, MECM/SCCM, and MDM services within the IMS Workplace / EUC tower, accountable for service stability, SLA adherence, and operational excellence.
• Establish and maintain service governance, including KPIs, operational metrics, risk management, and escalation management.
• Act as the escalation point for complex endpoint related incidents, problems, and service risks.
• Provide oversight for device lifecycle services, including provisioning, configuration, patching, software deployment, compliance enforcement, and decommissioning.
• Ensure standardized delivery models, runbooks, and operational processes are followed across global delivery teams.
• Drive effective collaboration between Service Desk, Field Services, Security Operations, and Endpoint Engineering teams.

Required Skills

• Core Platforms & Scope - Cloud Platforms - Azure, AWS, OCI, Google Cloud Platform
• Microsoft Intune
• Microsoft Endpoint Configuration Manager (MECM / SCCM)
• Mobile Device Management (MDM)
• Windows 10 / Windows 11
• Microsoft Entra ID (Azure AD)
• Endpoint Security, Compliance, and Conditional Access

Key Skills

Education

Any Graduate