Description

Provide L2/L3 application support for iScala ERP Finance Modules, including budget, forecasting, and actuals.

Responsibilities

• Monitor and track tickets and alerts to maintain agreed SLAs.
• Coordinate with business users, internal teams, and vendors such as Oracle or Microsoft.
• Assist with patching, monthly closure activities, and documenting SOPs or KEDB.
• Participate in on-call support for P1 issues and attend client meetings.

Required Skills

• 6+ years of hands-on experience in L2/L3 application support for iScala ERP.
• Deep functional knowledge of iScala Finance Modules (Budget, forecasting, and actuals).
• Experience managing L2/L3 ticket lifecycles and meeting SLAs.
• Proficiency with Oracle environments.
• Working knowledge of PL/SQL.
• Basic understanding of XML and Unix.
• Ability to work in rotational shifts.
• Strong communication skills for client and vendor liaison.

Preferred Skills

• Experience in the hospitality industry.
• Ability to debug seeded and custom programs or peripheral bank integrations.
• ITIL certification.

Key Skills

Education

Any Graduate