Description

What You'll Do:

• IBM ISIM/IGI, TDI support,
• LDAP, Active Directory, and other directory services
• troubleshooting, and integration. Managing the lifecycle of identity management systems,
• Ensuring system functionality, resolving technical issues,
• Supporting various IBM security tools.
• ?Provide operational support for IBM ISIM (IBM Security Identity Manager) and IBM TDI (IBM Tivoli Directory Integrator) systems.
• Troubleshoot, analyze, and resolve issues related to ISIM/TDI environments, both in production and non-production setups.
• Manage identity lifecycle operations, including provisioning, de-provisioning, access control, and identity governance.
• Conduct regular health checks and monitoring of ISIM/TDI systems to ensure optimal performance and availability.
• Support integration with various systems and applications, ensuring secure and efficient flow of identity and access data.
• Assist with upgrades, patches, and deployments to ensure systems are up to date.
• Work closely with development and security teams to identify and implement improvements to the ISIM/TDI systems.
• Collaborate with customers to understand their business requirements and recommend identity management solutions.
• Document solutions, issues, and workarounds to build a knowledge base for the team and customers.
• Support and troubleshoot user authentication issues, Single Sign-On (SSO), and integration with LDAP/Active Directory.
• Provide timely and efficient issue resolution in accordance with service level agreements (SLAs).

Expertise You'll Bring:

• Bachelor?s degree in computer science, Information Technology, or a related field.
• 5-6 years of experience working with IBM ISIM (IBM Security Identity Manager) and IBM TDI (IBM Tivoli Directory Integrator).
• Hands-on experience in configuring, troubleshooting, and maintaining IBM ISIM and TDI environments.
• Strong understanding of identity management concepts, including user provisioning, role-based access control (RBAC), SSO, and governance.
• Experience with LDAP, Active Directory, and other directory services.
• Knowledge of web services (SOAP, REST) and experience with integration protocols.
• Familiarity with security best practices and tools in identity management.
• Strong problem-solving, debugging, and troubleshooting skills.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Experience with ServiceNow is a plus.
• Strong analytical skills and attention to detail.
• Good communication skills
• Must work in EST time zone to begin with, but few months down the line, we may have 24/7 shift so should be willing for that.

Key Skills

Education

Any Graduate