IT Admin / Support

Manage meeting infrastructure and desktop support while implementing automated process improvements for the Houston site.

Responsibilities

• Develop and implement automation to increase meeting infrastructure and desktop hardware reliability.
• Investigate and diagnose issues within implemented automation workflows.
• Collaborate with IT operations to streamline conference room technology and improve user experience.
• Document technical processes, automation workflows, and end-user solutions.
• Provide end-user training and manage daily customer interactions to ensure high satisfaction.

Required Skills

• 5+ years of experience in IT infrastructure.
• 5+ years of audio-visual experience.
• Proficiency with PowerShell and Power Automate.
• Experience with Crestron Toolbox.
• Proficiency with Microsoft Office Suite (Word, Excel).
• Strong troubleshooting skills in IT infrastructure and SQL.
• Ability to manage vendors, suppliers, and contractors.
• Experience working both independently and in collaborative team environments.

Preferred Skills

• Bachelor's degree in Technical/Computer Science or equivalent experience.
• 2+ years of experience as a lead audio visual technician.
• Crestron and Lenovo certifications or product experience.