Description

You will manage end-user support, hardware lifecycle, and technical troubleshooting for local staff and mobile devices in Boston, MA.

This role is on-site.

Responsibilities

• Resolve tickets and incidents related to customer support, connectivity, and collaboration software.
• Configure and activate state-issued mobile devices and assist with desktop, laptop, and peripheral setup.
• Manage hardware and software inventory, including vendor relationships, renewals, licensing, and maintenance.
• Provide guidance and training to end users on general tools and software.
• Communicate and escalate IT disruptions or non-standard hardware/software issues to supervisors.

Required Skills

• 4+ years of IT support or help desk experience (field, desktop, or mobile).
• Hands-on experience with Active Directory and Microsoft Azure.
• Proficiency with Microsoft Windows 10 and Windows Server (2008-2016).
• Functional knowledge of O365 products including Exchange, SharePoint, OneDrive, Teams, and Intune.
• Experience with Azure AD, MFA authenticator, and VPN.
• Proficiency with Bomgar remote support software.
• Support experience for Apple iOS and Android mobile devices.
• Experience using a ticketing system to document all user interactions.
• Valid driver's license and access to a vehicle.

Preferred Skills

• ServiceNow experience.
• Associate degree in Computer Science, Information Systems, or Business Administration.

Key Skills

Education

Any Graduate