Description

Provide Tier 2 technical support and systems administration to ensure stable end-user operations in an on-site environment.

This role is on-site.

Responsibilities

• Resolve Tier 2 hardware, software, and network connectivity issues for end-users.
• Manage user administration and perform root cause analysis on recurring technical problems.
• Execute roll-out plans for hardware, application, and software upgrades or patches.
• Configure and troubleshoot VPN clients for remote access connectivity.
• Assist with SOX compliance and other required company mandates.

Required Skills

• Experience with Windows desktop OS and Mac environments.
• Proficiency in Microsoft Office and M365.
• Hands-on knowledge of Active Directory and/or OpenLDAP.
• Experience configuring and troubleshooting desktop operating systems and printers.
• Knowledge of enterprise-level anti-virus solutions.
• Ability to manage end-user related network connectivity issues.
• Degree in IT or a related field (Any Graduate).
• At least one year of relevant experience, though fresh graduates are welcome to apply.

Preferred Skills

• 5+ years of total working experience in IT support roles.

Key Skills

Education

Any Graduate