Description

You will provide technical support and hardware/software resolution for end users in a Windows and macOS environment.

Responsibilities

• Troubleshoot a wide range of issues across Windows 10 and macOS domains.
• Provide technical support and software resolution to end users through active troubleshooting.
• Manage and record call transactions within a call center environment.
• Research and recommend new trends in computing equipment to add value to business processes.
• Execute ongoing and new IT projects as assigned.

Required Skills

• 5+ years of experience in IT support roles.
• Proficiency with Windows 10 and macOS.
• Working knowledge of PC hardware and software functionality.
• Experience using IT support ticketing systems.
• Proficiency in MS Office, specifically data manipulation in Word and Excel.
• Hands-on experience with iPhones, iPads, MacBooks, and printers.
• Familiarity with Document Management Systems and email clients.
• Understanding of basic networking concepts.
• Ability to research error codes and resolve application-specific issues.
• Strong verbal and written communication skills.

Preferred Skills

• Bachelor’s Degree in Computer Science, Computer Engineering, or a closely related field.

Key Skills

Education

Any Graduate