Description

Key Responsibilities

Platform & Tooling

• Develop advanced automations using ServiceNow (Flow Designer, IntegrationHub, Script Includes, Business Rules).
• Build workflows and orchestrations using Microsoft Power Automate, Logic Apps, and connectors.
• Create and extend custom agentic platforms using Python/Node.js-based frameworks.
• Integrate with monitoring tools, ticketing systems, cloud platforms, and enterprise applications.

Scripting & Integrations

• Develop automation scripts using Python, JavaScript, PowerShell, or Bash.
• Build and consume REST/SOAP APIs, webhooks, and event-driven integrations.
• Handle authentication mechanisms (OAuth, tokens, certificates).
• Ensure idempotency, error handling, retries and observability in automations.

Process Automation & Optimization

• Analyze IT and business processes to identify automation opportunities.
• Translate manual SOPs and runbooks into digital and agentic runbooks.
• Drive process standardization before automation.
• Measure automation effectiveness (MTTR reduction, effort saved, success rate).

Governance, Reliability & Security

• Implement logging, monitoring, and alerting for automation flows.
• Ensure compliance with security, access control, and audit requirements.
• Maintain version control, CI/CD pipelines, and environment promotion strategies.
• Define automation guardrails, rollback strategies, and kill-switch mechanisms.

Required Skills & Experience

Core Skills

• 4–6 years of experience in IT automation, orchestration or platform engineering.
• Strong hands-on experience with ServiceNow automation and integrations.
• Experience with Power Automate / Logic Apps for enterprise workflows.
• Proficiency in Python and/or JavaScript for automation and agent logic.

Agentic & AI/ML

• Knowledge on agent-based automation or AI-driven workflows.
• Understanding of LLMs, ML models, prompt orchestration and tool calling.
• Knowledge on integrating AI services (Azure AI, OpenAI APIs, or similar).

Integration & Systems

• Strong API integration experience across ITSM, monitoring, cloud, and SaaS tools.
• Familiarity with cloud platforms (Azure/AWS/GCP) and event-driven architectures.
• Experience automating across hybrid environments.

Preferred / Nice to Have

• Knowledge of AIOps, monitoring automation, and incident remediation.
• Experience with ServiceNow IRM, ITOM, or CSM modules.
• Exposure to RPA tools alongside API-based automation.
• DevOps experience (Git, pipelines, IaC concepts

Key Skills

Education

Bachelor's degree