Description

You will manage the full lifecycle of user onboarding and offboarding, ensuring accurate technical provisioning and validation across the organization.

This role is remote.

Responsibilities

• Process and track onboarding and offboarding requests to ensure accuracy and completeness.
• Submit and manage provisioning requests for Active Directory, Office 365, and hardware via ServiceNow.
• Test new accounts to verify successful login to equipment, network, Office 365, and remote VPN.
• Verify correct group memberships, network drive mapping, and ServiceNow profiles for all users.
• Resolve requests within established SLAs and communicate status updates to hiring managers.

Required Skills

• 2+ years of help desk support experience.
• Hands-on experience with Active Directory management.
• Proficiency with Excel, including formulas and reporting.
• Experience with Office 365 Pro Plus core applications.
• Experience using helpdesk ticketing systems such as ServiceNow or Remedy.
• Proven ability to work independently in a remote environment.
• Strong oral and written communication skills.
• Valid work authorization to work in the United States.

Preferred Skills

• Experience with Okta identity management.
• Advanced ServiceNow proficiency.

Key Skills

Education

Bachelor’s Degree