Description

You configure and support enterprise applications, serving as the technical liaison between IT and business service lines.

This role is remote.

Responsibilities

• Design and facilitate business workflows to improve operational efficiency and quality.
• Manage application upgrades, troubleshoot issues, and handle system security and interfaces.
• Perform needs assessments, software design, and integrated testing using custom scripts.
• Create reports, dashboards, and analytical tools to support the customer base.
• Lead end-user training material development and provide direction to junior team members.

Required Skills

• Epic Hospital Billing Claims certification.
• 3+ years of IT experience supporting applications.
• Proficiency with SQL Server, SSIS, and SQL databases.
• Knowledge of LAN, DNS, and networking fundamentals.
• Experience with server software upgrades and disaster recovery/backup procedures.
• Proficiency with Microsoft Office suite and PCs.
• Experience with workflow management and data collection from subject matter experts.

Preferred Skills

• Project management experience.
• Healthcare setting experience.
• Business workflow redesign experience.

Key Skills

Education

Bachelor's degree