Description

Provide onsite technical support and manage incident resolution queues in Hyderabad.

This role is on-site.

Responsibilities

• Monitor and manage case queues within the Helpmate ticketing tool.
• Acknowledge and respond to P4 incidents, work orders, and task tickets.
• Investigate reported issues and resolve work orders within agreed SLAs.
• Maintain accurate log notes and select correct resolution categories in the ticketing system.

Required Skills

• Experience monitoring and managing ticket queues.
• Proficiency with Helpmate or similar ITSM/ticketing tools.
• Proven ability to manage and meet SLA targets.
• Onsite technical support experience.
• SLA management.

Preferred Skills

• Graduate degree in any field.

Key Skills

Education

ANY GRADUATE