Description

Provide onsite technical support and manage incident queues for the Hyderabad office.

This role is on-site.

Responsibilities

• Monitor incoming cases within the ticketing tool queues.
• Receive and acknowledge P4 incidents, work orders, and task tickets in Helpmate.
• Reach out to requesters to address reported issues or approved work orders.
• Resolve tickets within agreed SLAs.
• Update log notes and select relevant resolution categories in the ticketing tool.

Required Skills

• Experience managing ticket queues and incident workflows.
• Ability to meet and maintain defined SLAs.
• Proficiency with ticketing tools and Helpmate.
• Graduate degree in any discipline.

Key Skills

Education

ANY GRADUATE