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Hanker Systems Inc. Logo
IT Customer Relationship Manager

Hanker Systems Inc.

 

Richmond, VA, USA

Posted On: 30+ days ago
Experience: 6+ years
Availability: Hybrid
Openings: 1
Category: IT Customer Relationship Manager
Tenure: No Preference/Any
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Description

You will bridge the gap between IT services and business requirements, translating strategy into technical execution.

Responsibilities

  • Negotiate and resolve conflicts while managing difficult customer relationships.
  • Influence leadership and stakeholders through rapport and credibility rather than positional power.
  • Drive team results by focusing on purpose, value, and outcomes instead of just technical solutions.
  • Manage product development lifecycles within an Agile framework.
  • Connect high-level strategy to technical execution through effective product line planning and management.

Required Skills

  • 6+ years of experience in an Information Technology role.
  • Practical knowledge of SDLC and Agile Methodology.
  • Experience with technology procurement processes.
  • Proven ability in product line planning, development, and management.
  • Strong written and verbal communication skills for presenting to all levels of leadership.
  • Demonstrated experience in conflict negotiation and resolution.
  • Strategic thinking capabilities.

Preferred Skills

  • BRMP Certification.
  • Understanding of VDOT organizational structure, including Districts and Central Office.

Education

Any Graduate

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