Description

Act as the primary strategic partner between IT leadership and assigned business divisions to ensure successful service and product delivery.

Responsibilities

• Communicate directly with Agency leadership, up to the Executive level, on a routine basis.
• Manage escalations for work within service, product, and project delivery pipelines, including technology procurements.
• Partner with Business and Enterprise Architecture to identify product lines and maintain multi-year business capability roadmaps.
• Coordinate with project managers, service managers, and operations managers to prioritize requests and align IT engagement with business needs.
• Identify opportunities for new services, service improvements, and technical innovation to meet business requirements.

Required Skills

• 10+ years of experience in strategic partnership, conflict negotiation, and resolution with difficult customers.
• 10+ years of experience in product line planning, development, and management.
• 10+ years of experience communicating, writing, and presenting to leadership at all levels.
• 10+ years of experience connecting high-level strategy to execution and driving results through influence.
• 5+ years of experience working in Information Technology.
• Working knowledge of SDLC, Agile Methodology, and Technology Procurements.
• Bachelor's degree or 6+ years of related experience in an Information Technology role.

Key Skills

Education

Bachelor's degree