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InterSources Inc Logo
IT Customer Relationship Manager

InterSources Inc

 

Richmond, VA, USA

Posted On: 30+ days ago
Experience: 10+ years
Availability: Hybrid
Openings: 1
Category: IT Customer Relationship Manager
Tenure: Contract - Corp-to-Corp
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Description

You will act as a strategic partner to districts, connecting high-level strategy to technical execution.

Responsibilities

  • Manage product line planning, development, and management processes.
  • Negotiate and resolve conflicts, including managing difficult customer situations and uncomfortable interactions.
  • Influence leadership decisions and shift opinions using rapport and credibility rather than positional power.
  • Present technical and strategic information to leaders at all levels.
  • Drive results through team share-ownership and a focus on purpose and value over specific solutions.

Required Skills

  • 10 years of experience in strategic thinking and connecting strategy to execution.
  • 10 years of experience in product line planning, development, and management.
  • 10 years of experience in professional writing, speaking, and presenting to leadership.
  • 10 years of experience in conflict negotiation, resolution, and managing difficult customers.
  • 10 years of experience building rapport and acting as a strategic partner.
  • 5 years of experience working in Information Technology, including SDLC and Agile methodology.
  • 5 years of experience with technology procurement processes.
  • Bachelor's degree or 6 years of related experience in an Information Technology role.

Key Skills
Education

Bachelor's Degree

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