Description

You will provide hands-on field support for workplace infrastructure and end-user computing devices.

Responsibilities

• Perform hardware maintenance, software support, and Installs, Moves, Adds & Changes (IMACs) for PCs, laptops, and desktops.
• Troubleshoot printers, drive mappings, permissions, and other end-user environment issues.
• Optimize and configure iOS and Android mobile devices.
• Manage single-user incidents, VIP tickets, and P2, P3, and P4 service requests.
• Conduct proactive maintenance on supported hardware and software to minimize downtime and operational interruptions.

Required Skills

• 5+ years of experience in desktop and field support.
• Expert-level English proficiency (C1).
• Hands-on support for desktops, laptops, and mobile devices (iOS and Android).
• Experience with Citrix for remote connectivity on macOS.
• Proficiency using LogMeIn for remote control tasks.
• Experience managing printer queues and break/fix coordination.
• Ability to support enterprise software within standard workplace images.
• Strong customer experience management skills.

Preferred Skills

• Experience supporting Microsoft HoloLens wearable devices.

Key Skills

Education

Any Gradute