Description

You will provide hands-on field support and deskside services for infrastructure devices across various onsite locations.

Responsibilities

• Perform hardware maintenance, software support, and installs, moves, adds, and changes (IMACs) for PCs, mobile devices, and printers.
• Troubleshoot end-user computing items including drive mappings, permissions, and printer queues.
• Optimize and configure laptops, desktops, and iOS devices.
• Manage single-user incidents, VIP tickets, and P2, P3, and P4 service requests.
• Set up, install, and maintain AV hardware including projectors, TVs, speakers, microphones, and cameras.
• Conduct proactive maintenance on supported devices and software to minimize downtime.

Required Skills

• 5+ years of relevant experience in field services or desktop support.
• Hands-on experience supporting desktops, laptops, and iOS devices.
• Proficiency with Citrix for remote connectivity on Mac OS.
• Experience managing Android devices via Mobile Device Management.
• Ability to coordinate printer queue break/fix tasks.
• Technical knowledge of AV equipment setup and minor repairs.
• Experience using LogMeIn for remote control support.
• Valid driving license.
• Ability to provide onsite services in English.

Key Skills

Education

Any Gradute