Description

You provide hands-on field support and deskside services for infrastructure devices across onsite locations in Minot, ND.

This role is on-site.

Responsibilities

• Perform hardware maintenance, software support, and IMACs for PCs, mobile devices, and printers.
• Troubleshoot end-user computing issues including drive mappings, permissions, and printer queues.
• Optimize and configure laptops, desktops, and iOS devices to ensure optimal performance.
• Set up, install, and maintain AV hardware including projectors, TVs, speakers, microphones, and cameras.
• Manage single-user incidents, VIP tickets, and P2, P3, and P4 service requests while conducting proactive maintenance.

Required Skills

• 5+ years of relevant experience in field services or desktop support.
• Hands-on experience supporting desktops, laptops, and iOS devices.
• Proficiency with Citrix for remote connectivity on Mac OS.
• Experience managing Android devices via Mobile Device Management.
• Ability to coordinate printer queue break/fix tasks.
• Technical knowledge of AV equipment setup and minor repairs.
• Experience using LogMeIn for remote control support.
• Valid driving license.
• Ability to provide onsite services in English.

Preferred Skills

• Experience with LogMeIn for remote control support.
• Ability to coordinate printer queue break/fix tasks.

Key Skills

Education

Any Gradute