Description

You provide technical support for hardware, software, and network infrastructure.

This role is remote.

Responsibilities

• Escalate and resolve complex Tier-1 issues using ServiceNow with detailed documentation.
• Install, troubleshoot, and maintain desktops, laptops, printers, mobile devices, and VoIP systems.
• Support local and wide area networks, data storage, and Active Directory environments.
• Collaborate with vendors for hardware/software repairs and assist with project testing and deployment.
• Troubleshoot WiFi, network outages, and patch cabling issues.

Required Skills

• 3-4 years of experience in deskside support services.
• Proficiency with Active Directory (managing OUs, machine and user accounts).
• Experience supporting Windows 10, macOS, VPN (Cisco AnyConnect), Office 2016/2019, and Office 365.
• Technical knowledge of DHCP, TCP/IP protocols, LAN connectivity, and Windows Security share permissions.
• Experience with VoIP telephony (Avaaya IP Office, IX Workplace, or Agent Desktop).
• Familiarity with ITIL processes (Incident, Service Request, Problem, Change Management).
• Proficiency using remote tools such as MS Configuration Manager or LogMeIn.

Preferred Skills

• Associate or college degree.
• Relevant certifications such as CompTIA or ITIL.

Key Skills

Education

Any Graduate