Description

You will provide hands-on technical support for end-users, managing hardware assets and resolving ServiceNow tickets.

This role is on-site.

Responsibilities

• Support daily IT needs, including hardware setup and software deployment.
• Resolve ServiceNow tickets and maintain support for laptops and desktops.
• Manage hardware assets, replacing parts as needed.
• Provide basic technical support for mobile devices.
• Engage directly with users to resolve issues.

Required Skills

• Customer Service experience.
• Hardware maintenance and replacement skills.
• Familiarity with CompTIA A+.
• Ability to lift and replace physical hardware components.
• Experience in in-person or customer-facing support.
• Willingness to learn technical systems.
• Basic knowledge of desktop and laptop hardware.

Preferred Skills

• Valid driver's license for site visits.

Key Skills

Education

Any Gradute