Description

You will provide onsite technical support and hands-on assistance for network and data center equipment in Prague.

Responsibilities

• Install and troubleshoot Microsoft Windows 7 and Windows 10 operating systems.
• Manage user accounts, Exchange mailboxes, and distribution lists within Active Directory.
• Resolve hardware, software, and networking issues for desktops, workstations, notebooks, printers, and handheld devices.
• Support mobile device setup and activation for Android, iOS, and Blackberry.
• Manage incidents and escalations using ServiceNow and follow ITIL processes.

Required Skills

• 2+ years of hands-on experience in deskside or onsite IT support.
• Proficiency in Microsoft OS installation and troubleshooting.
• Strong troubleshooting skills for MS Office suite, including Outlook, Word, Excel, and PowerPoint.
• Experience with remote desktop tools such as SMS, Bomgar, WebEx, or Live Meeting.
• Knowledge of Active Directory and Exchange.
• Experience using ITSM tools like ServiceNow.
• Working knowledge of ITIL processes.
• Fluency in both Czech and English (written and verbal).
• Ability to use MS Project and Visio.

Key Skills

Education

Any Graduate