Description

What's the Job?

• Provide end-user support by configuring, installing, and testing hardware components, including hardware deployment replacements.
• Manage hardware and software service-related issues for end-users to prevent escalation, using the ServiceNow ticketing system.
• Perform PC reimaging, backup and restore user data, and complete device setup to ensure users can get back to work quickly.
• Install and validate correct software versions on devices, confirming functionality and resolving issues through structured troubleshooting.
• Document service events accurately in work orders and ticketing systems, including cross-divisional troubleshooting updates.

What's Needed?

• 3–5 years of experience providing software/hardware support in a professional environment, including server and Cisco technology knowledge.
• Proficiency troubleshooting and supporting MS Office applications, including MS Teams, Outlook, and Windows OS.
• Experience assisting with administration of Virtual/Desktop/Laptop management and infrastructure applications, including VDI, patch management, encryption technologies, and anti-virus.
• Experience using ServiceNow ticketing (or similar ticketing systems) for incident/request management.
• Knowledge of two-factor authentication, strong customer service skills, and the ability to work independently in a fast-paced, high-profile environment

Key Skills

Education

Any Graduate